Refund and Returns Policy

Refund and Returns Policy

1. 30-Day Return Window We stand behind the quality of our gear. We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have passed since your purchase was delivered, we unfortunately cannot offer you a refund or exchange.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.we require a receipt or proof of purchase.

2. Eligibility Requirements To be eligible for a return, your item must be in the exact same condition that you received it. It must be:

Unworn, unused, and unwashed.
Free of any odors, stains, or damage.
In its original packaging with all tags attached.
Accompanied by the original receipt or proof of purchase.

3. Non-Returnable Items For hygiene and safety reasons, certain types of items cannot be returned. These include:

Personal care goods, supplements, or consumable health items.
Gift cards.
Final sale items or clearance goods.

4. The Return Process (How to Initiate) Do not send your purchase back to the manufacturer or the return address on your package without contacting us first.

Step 1: Email our team at support@pivotlyshop.com with your Order Number and the reason for the return.
Step 2: If your return is accepted, we will provide you with a Return Merchandise Authorization (RMA) and specific instructions on exactly where to send your package. Items sent back to us without first requesting a return will not be accepted.

5. Return Shipping Liabilities You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund. Note: If you are shipping an item over $75, you should strongly consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. Refund Processing & Timelines Once your return is received and inspected by our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the item’s condition.

If approved: Your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., your credit card or Clover gateway).
Timeline: Please allow 5-7 business days for the funds to fully clear and appear on your bank or credit card statement.

7. Late or Missing Refunds If you haven’t received a refund after 7 business days, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@pivotlyshop.com.

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